Customer Grievance Redressal
Unison is a leading Composite Insurance Broker holding certificate of registration from Insurance Regulatory and Development Authority of India bearing No. 149 valid through 14th April. 2021.
We are fully committed about our passionate services to our customers to their utter satisfaction and we would like to be preferred insurance broker / service provider for them for all time to come.
We have laid down Standard Operating Procedure for servicing our valued customers and trained our well experienced Executives to ensure that no room is left on the part of our customers for allowing any grievance to come-up.
However, should there be an erroneous approach by any of our Executive, giving rise to a Grievance against the services rendered, we have framed “Grievance Redressal Mechanism” to ensure that complaints of our Customers are promptly addressed and resolved. We have also ensured that regulatory provisions made by IRDAI in this behalf are adhered to.
We invite our valued customers to take note of our Grievance Redressal Mechanism placed here below:
In terms of IRDAI (Insurance Brokers) Regulation, 2018 and other related provisions, Unison has designated one of its Whole Time Director as Grievance Redressal Officer (GRO).
When an aggrieved Customer feels that our “Designated Grievance Officer”/ Grievance Cell has either failed to acknowledge, address or resolve the compliant within reasonable period to the satisfaction of the complainant, he / she can submit /escalate his/her complaint / grievance to designated GRO of the Company by giving reference of unique complaint number & full details of the compliant.
GRO will acknowledge such escalated compliant within one working day and will take up the steps for resolution of compliant.
Out-come of the compliant with its resolution, will be conveyed to the aggrieved customer with TAT of maximum four weeks from the date of escalation.
For the convenience of our customer: Name, Contact details & E-mail id of our GRO are as under.